Returns & Credits

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We want you to be 100% fully and completely satisfied when you do business with us. Whether you are a first-time customer, or a loyal long-time customer, we want you to order from us with confidence.

It is a good idea to read and understand the return policies for the items you are ordering before placing your order. Please note that different items have different return policies and procedures.

Unless the reason for return is due to an error on our part, you are usually responsible for return shipping costs. Most equipment and parts are subject to a manufacturer's restocking fee (percentage varies). Most coffee, tea, beverages mixes, and supplies do not have a restocking fee. Original shipping charges are generally non-refundable.

The 3 types of returns for you to consider are:

   1. Return Policy – Beverages, Supplies & Accessories

   2. Return Policy – Beverage Equipment & Parts

   3. Return Policy – Undeliverable Packages & Unauthorized Returns

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