Coffee Wholesale USA
Coffee Wholesale USA

Return Policy – Beverage Equipment & Parts

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We want you to be 100% fully and completely satisfied when you do business with us. Whether you are a first-time customer, or a loyal long-time customer, we want you to order from us with confidence. It is a good idea to understand the return policies for the items you are ordering before placing your order. Please note that different items have different return policies and procedures. Learn about returning other types of items.

Returning Beverage Equipment & Parts

Guarantee - Beverage Equipment and Parts

Returns and replacements are different for beverage equipment and parts. Beverage equipment and parts are guaranteed and warranted by the manufacturer, not us.

If you have any questions at all regarding returns or re-stock fees, please contact us before purchasing beverage equipment. We will be happy to answer your questions.

Beverages, Supplies, Accessories Returns – Here's What You Do

Equipment and non-electrical parts are returnable if...

You have not used your equipment, and

You request a Return Authorization (RA) within 30 days of purchase.

1. Warranties

When you purchase a piece of equipment and it does not work properly – at any time within the warranty period – the manufacturer will repair or replace the equipment without charge according to the terms of their warranty. After all, that's what a "warranty" is all about. So no worries on your part.

2. Damaged in Transit to You

If your shipment is damaged during transit to you, contact us immediately.

We will make the necessary arrangements to make everything a-ok.

3. Parts – Returns & Re-stock Fees

Please use caution and seek the manufacturer's advice before ordering parts

Equipment parts are generally returnable, less a 15% manufacturer's restocking fee

Unless we made a mistake, shipping charges are non-refundable

charges are non-refundable

See return instructions below.

4. Home Equipment – Returns & Re-stock Fees

If you have not used the equipment, you may return it for a refund within 30 days of purchase.

Once you have used the equipment, it is not returnable.

Once used, your equipment is fully covered under the manufacturer's warranty.

Equipment under warranty will be repaired or replaced by the manufacturer.

Unless we made a mistake, shipping charges are non-refundable

See return instructions below.

5. Commercial Equipment – Returns & Re-stock Fees

If you have not used the equipment, you may return it for a refund within 30 days of purchase.

Once you have used the equipment, it is not returnable.

Once used, your equipment is fully covered under the manufacturer's warranty.

Equipment under warranty will be repaired or replaced by the manufacturer.

Most manufacturers charge a 15% restocking fee on all returns

Unless we made a mistake, shipping charges are non-refundable


Equipment Returns – Here's What You Do

Equipment and non-electrical parts are returnable if...

You have not used your equipment, and

You request a Return Authorization (RA) within 30 days of purchase.

***ALERT: Equipment returns are different. Products ship from many different warehouses.***

STEP 1: Get a Return Authorization number (RA#)

Contact us (email or phone) to let us know have an equipment return.

Be sure to include your Order Number along with your request.

We will provide you with a Return Authorization number (RA#).

We will provide you with written instructions on how to return your products.

DO NOT return any products to us without a Return Authorization number (RA#).

STEP 2: Return your item(s) as instructed

Ship your package prepaid, insured, with a tracking number for proof of delivery.

Return products to the address specified in your return instructions.

Clearly write your Return Authorization number (RA#) on the outside of the box.

STEP 3: You will receive a refund

After all of the previous steps are complete...

We will promptly issue your refund, less any applicable restocking fees.

IMPORTANT: Please note the following

You may return merchandise

Your equipment must be unused and in salable condition.

RA#'s are valid for 30 days from date of issue.

Unless we made a mistake, shipping charges are non-refundable

Your equipment return will be subject to a restocking fee (15%).

Products returned to us without an RA# are not accepted and will be returned to you by your shipper.


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